The Desk API is designed to use standard HTTP protocols and return JSON payloads in response to HTTP requests and is internally implemented based on the RESTful principles. A typical HTTP request to the Desk API includes the following headers: DO NOT send any Desk API requests from your client app. The name of the customer displayed in the Sendbird Dashboard. Objective-C MIT 1 0 0 0 Updated Sep 9, 2020 This website uses cookies to provide visitors with the best experience.
The key must not have a comma (,) and its length is limited to 128 characters. The Desk API is designed to use standard HTTP protocols and return JSON payloads in response to HTTP requests and is internally implemented based on the RESTful principles.
Specifies the number of results to return per page. Desk. That's why we're the world's most scalable and powerful chat API in the world. SendBird's mission is to digitize human interactions. The Pro plan is designed to help you utilize our latest features such as message search, message translation, auto-moderation, webhooks and many more on top of the Starter pack, and help you create a best-of-breed chat experience for your users. PATCH /customers/{customer_id}/custom_fieldsUpdates custom fields of a specific customer. GET /customers/{customer_id}Retrieves information on a specific customer. A chat API is an application program interface that provides access to a back-end chat service & server infrastructure with the stability and broad features required to easily embed real-time chat inside of your app at a scale suited to your needs from an intimate conversation to a very large chat group. Our API-based chat service lets you build in-app chat with all the features of a modern messenger without sacrificing control over your data or user experience.
Desk Platform API uses region-independent timestamps to record the time of when certain actions are performed in a Sendbird application.
URL encoding replaces unsafe non-ASCII characters with a % followed by hex digits to ensure readability. Retrieves a list of customers registered in the application. This property can have up to 20 custom fields. Desk Android SDK provides customer-side integration on your own application, so you can easily implement a ticketing system with chat inquiry, inquiries inbox with UI theming. Desk projects have their own corresponding Sendbird application on a one-to-one basis. Communication among a live audience and between broadcaster and the audience. The total count of customers registered in the application. HOW TO FIND THE PERFECT CHAT API FOR YOUR NEEDS. We are headquartered in San Mateo, CA and serving mobile and web applications from over 150 countries across the globe. The base URL used for the Desk API is formatted as shown below: To get your Sendbird application ID, sign in to your dashboard, select the application, go to the Settings > Application > General, and then check the Application ID. An array of key-value custom fields that indicates additional information about the customer. It is identical with the nickname in Sendbird Chat platform when the customer came from it. All files are saved with AES256 encryption in our private cloud and access is tightly restricted. Desk projects have their own corresponding Sendbird application on a one-to-one basis. The user ID of the customer which is either identical with the user_id in Sendbird Chat platform or integrated with the account in the social media but not identical. Generate meaningful insights about your chat users and their behavior. The timestamps take the form of Unix Time, mainly in milliseconds, which is a 13-digits number (for example, 1484012373521). It can open new customer support, and marketing channels as well as increase user engagement and retention.
Note: A value of null in the next indicates the query has reached the end of its results. TZD is a time zone designator which can be Z, +hh:mm, or -hh:mm. If successful, this action returns a customer resource in the response body. The unique ID of a Desk project where the agent belongs. A few resources, especially channels, contain timestamps in the form of seconds, which are 10-digits long. Retrieves information on a specific customer. createdAt. Chat API embraces countless use cases only limited by your imagination including ride sharing, delivery, marketplaces, communities, healthcare, education, sports, live streaming, and entertainment.
Modern chat experiences keep users engaged for longer. Power one on one chat or engage an audience of millions.
Grouping agents and tickets help you manage Desk Platform more efficiently. For example, agent_id@email.com should be urlencoded to agent_id%40email.com.
string.
Power messaging for millions of users on our highly scalable infrastructure built for security, reliability, and certified by leading compliance standards. Sendbird Calls connects users through immersive voice and video experiences. Create powerful workflows by integrating chat with your internal systems like CRM. This public repository provides a Desk sample with Objective-C and lets you know how to integrate SendBird's Desk SDK.
”, “ Sendbird powers our core transaction flows via a fast and reliable messaging layer between our buyers and sellers. string. With SendBird UIKit, you can build chat in your app in less than 15 minutes.
JSON string. The existing fields are updated with new values when there are already items with the keys. If successful, this action returns a customer resource with the updated custom fields in the response body. Specifies the Sendbird user ID of a customer to create. Agents can support your customers by handling inquiries and conversations in Sendbird Desk. "https://desk-api-{application_id}.sendbird.com/platform/v1/agents?limit=10&offset=30", "https://desk-api-{application_id}.sendbird.com/platform/v1/agents?limit=10&offset=10". Keep conversations going even when users are offline. Updates custom fields of a specific customer.
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