Box 978727 Dallas, TX 75397. If you permit Authorized Users or other persons to use the Service, you are responsible for any transactions they authorize. You also authorize us to acquire such new or additional information regarding your accounts from our financial services partners and authorize the update of your Funding Account information accordingly. The Site does not use “persistent” cookies (that stay on your computer after you have logged off the Site). However, if you choose to decline cookies, you may not be able to sign in or use other interactive features of the Site that depend on cookies. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. AUTO PAY PAYMENTS, RECURRING PAYMENTS, AND SCHEDULED PAYMENTS. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE DO NOT GUARANTEE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO ANY PART OF OUR SITE OR SERVICE, AND OPERATION OF THE SITE OR SERVICE MAY BE INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE OF OUR CONTROL. This data may be used, among other uses, to improve the operation of the Site and to improve the security of the Site and Service by assisting in "authenticating" who you are when you access the Site or Service. "You" and "your" refer to the individual that is utilizing the Service. In order to process Payments more efficiently and effectively, we may edit or alter payment data or data formats. Texas – PUCT License #10052, Maryland – MD Supplier License #IR-639 #IR-737. 4. Find detailed billing, payment or financial options. Data and messaging charges from your telecommunications provider may apply, and you are responsible for any such charges. A state-of-the-art, mobile-friendly, self-serve portal brought to you by Just Energy. This information may include: - Date of birth, name, postal address, e-mail address, telephone number, and other information that we can use to contact you, verify your identity, and manage risks, such as information maintained about you by identity verification services and consumer reporting agencies, including credit bureaus; - Bank account information for accounts that you designate for sending payments, fees, debits and credits for the Service, including any required routing information, account numbers, account balances and transaction history; - Billing account information, including billing account numbers which may be used to verify that only authorized users access the Services; - Payment and other transaction information, and history for payments through the Service; and.

The revised version will be effective immediately at the time it is posted unless a delayed effective date is expressly stated therein. If your debit/credit card is expired; 5. 3. The revised version will be effective at the time it is posted or otherwise provided to you unless a delayed effective date is expressly stated in the revision. "Payment Instruction" is the information provided by you (such as, but not limited to, Biller name, Biller Account number, and Payment Date) for a Payment to be made through the Service. Contact Just Energy customer service for information on how to pay your bill. "Payment Date" is the calendar day you elect for the Biller to receive the Payment, and is also the day your Funding Account will be debited; provided that if the calendar day you elect falls on a non-Business Day, or after the daily cutoff time for the Service, the actual Payment Date and the actual date your Funding Account will be debited will be the immediately following Business Day. Online Bill Pay. If circumstances beyond our control (such as, but not limited to, fire, flood, or other acts of God, third party systems, or interference from an outside force) prevent the proper execution of the transaction; and/ or. You may not assign or transfer any rights or obligations you have under this Agreement to any other party without our prior written consent, which we may withhold in our sole discretion. HOW WE MAY COLLECT PERSONAL INFORMATION ABOUT YOU: We may collect Personal Information about you from the following sources: Your use of the Site and the Service (such as when you send a payment), and your interactions with customer care, including information you enter or speak, and information transmitted by your computer, cell phones and other devices you use to connect to or use the Site or Service; and. Keep track of your energy usage over time by looking at past bills. In the event of such replacement, all other terms of this Agreement shall remain in full force and effect. "Due Date" is the date reflected on your Billing Statement when your payment is due; it is not the late payment date or inclusive of a grace period. 2. Please note the following: 1. You are responsible for all Payments you authorize using the Service or that are made using your access credentials. In using the Service, you understand that payments may be returned for various reasons, such as, but not limited to, the Biller Account number is not valid; we are unable to locate your Biller Account; or your Biller Account is paid in full. We may amend this policy at any time by posting a revised version on the Site. Contact your utility to determine what methods can be used to pay your bill. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, in certain states, provinces and utility service areas, Just Energy might bill separately. Contact Just Energy customer service for information on how to pay your bill.

For example, we may share information with your consent, to service your accounts, or to provide rewards or benefits you are entitled to. We will use reasonable efforts to research and correct the returned payment, or void the payment and credit your Funding Account. We reserve the right to assign this Agreement or any right or obligation under this Agreement at any time to any party. "Auto Pay Payment" is a recurring Payment made by you on the Due Date for the amount shown on the Billing Statement. Talk to one of our friendly energy experts today to get the right plan for you. It is your sole responsibility to ensure that your contact information is accurate in the Service. We will deduct (i) for Auto Pay Payments, the amount due on the Due Date and (ii) for Recurring Payments and Scheduled Payments, the amount designated by you on the date you selected. Some of this information is required by U.S. federal or other law. Register now. Suite 1000, Houston, TX 77056 If you choose to enroll for either Auto Pay Payments or Recurring Payments, or if you initiate a Scheduled Payment, an email confirmation will be sent to you confirming that your enrollment or Payment Instruction has been received and whether it has been accepted. Texas – PUCT License #10052, Maryland – MD Supplier License #IR-639 #IR-737. Just Energy has no share in the Convenience Fee assessed by BillMatrix. The captions of sections hereof are for convenience only and shall not control or affect the meaning or construction of any of the provisions of this Agreement. By using the Service, you represent that you meet these requirements and that you agree to be bound by this Agreement.

Just Energy’s COVID-19 (Coronavirus) Update •. While enrolled in either Auto Pay Payments or Recurring Payments, you may receive email confirmations of Payments charged to or debited against your Funding Account. The Payment Wallet allows you to save your Funding Account for use in making future Payments. "Scheduled Payment" is a Payment that has been scheduled for a future date, but which has not yet begun processing. Check out the latest special offers and promotions. You may be required to affirmatively accept the revised Agreement in order to continue using the Service. JUST ENERGY and the JUST ENERGY design are trademarks of Just Energy Group Inc. used under license. Please note that the maximum payment allowed per transaction is $1000. The first Funding Account that you add to your profile shall be your “Default Funding Account,” unless you later designate a different Funding Account as your Default Funding Account.

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