I've checked the following: Manufacturer Support & Warranty Resources, BritBox now says "Not available in my country", YouTube Channel Not Displaying Subscriptions Tab. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. If you check the connections make sure they are quite tight, see if there are any splitters, what sort of shape they are in, make sure there are no sharp bends in the coax... Do your cables go through a lot of trees or bushes? Same. Welcome to Netflix on your Charter Spectrum set-top box! It was fine when I shut it off last night, but was not working correctly this morning. I would replace the HDMI altogether since that’s the most likely (and cheapest) option. There is no sound on one channel when using the Spectrum cable TV app. It only happens with the wired DVR box. I will be happy to help you with this problem. DVR will not accept programming a series - only for MSNBC ( Charlotte NC CH 50 ), California Consumer Do Not Sell My Personal Information. 6 y ago. Try to change different channels and make sure that they all are working. No Audio on Local Channels - Cable TV Issues Skip to main content Skip to navigation. What should I reset? How do I get the sound back? Reset it and the channel now has sound. It occurs with only one Streaming stick on any TV. It happens across stations like NBC, ABC, Fox, CBS. Step 3: A dialog box will open, make sure you refresh all TV equipment to refresh your receiver/receivers. You can try to fix audio issues by resetting your TV box. The steps to disable SAP on the new Spectrum guide are: If you're still having issues after these steps, please let us know. Watching Dr. Phil on Fox and local news, no sound. Channel numbers listed are for either analog cable-ready TV sets or Spectrum Receivers. It's not so much periodically it is more like 4-8 times per one hour show. Watching Netflix, anything on our Roku (which is the stick connected to the TV), anything through my PS4 is all stereo. Use this article to learn about Netflix features and how to set up and sign out of your account. terrilee. Never has the entire time we've been subscribed (9 months) so it's not going to resolve itself in 24 hours. Step 2: Now, go to the TV service & equipment section and select Troubleshooting. I disabled SAP and still no audio. Do I delete and reinstall the channel or reset my Roku stick back to factory settings? However, quite recently, a lot of reports have been coming in where users are unable to get their cable services and the cable box doesn’t work. Like. Your account at your fingertips. Contributor • 3 Messages. When I take a second streaming stick and install it on both TV's the channel has sound, so it is something that is happening with the one stick. First thing I would suggest is powercycling the box if you are still having this issue. The other TV, is perfect. Supported Models and Features. It occurs with only one Streaming stick on any TV. Press the Menu button. damage to the cable/corrosion on a splitter or outlet. We have a Samsung Series 6 Flat Screen TV, a Spectrum/Brighthouse Cable/DVR Box, and a Blue Ray Player that connects to speakers. Wait 30 seconds and then reconnect the power cable to the unit and the power source. Spectrum TV offers thousands of On Demand options, so there’s always something great to watch, from the best sports, kids’ programs, comedies, dramas, live events, movies, news and more. If there is no information go ahead and call your cable company. I've tried moving the streaming stick to a second TV and no sound there either. Customers using a QAM tuner TV or other personal QAM tuner device, not connected to a digital receiver, must activate the Auto Program feature, as described in the TV/device’s Owner’s Manual, to … Reset the TV box. Next disconnect The HDMI cable. Because that cable only connects the cable box to the TV, it would affect all channels on cable only. If we have the cable box on we can hear through the speakers, when we use the DVD Player, we can hear through speakers, but when using TV only for movies through Amazon, Netflix, etc- no sound through speakers. Sign out of Netflix. Hello, I have Sharp Roku TV. How do I disable SAP option on new Spectrum guide? Fox News channel has no sound at all. This sounds like the HDMI leading from the cable box to the TV has gone bad (Or one of the HDMI ports it’s connected to). Sign in for the easiest way to view and pay your bill, manage your account, watch TV anywhere and more. The company is headquartered in Stamford, US and offers its services in many areas across the USA. For the best picture quality, connect using an HDMI cable if an HDMI connection is available on your Spectrum receiver. Since the audio signal of a channel is on the end of a frequency it tends to go first if it is shifted slightly. 2 years later on a different system fox news audio is cutting in and out for hours at a time; help from spectrum is NOT helpful. If you are using a sound bar, confirm that it turned on and set to the correct input. When the streaming stick is replaced with another streaming stick, the sound comes on the channel. spectrum cable no sound on one channel. I dont have anything hooked to the tv except the cable box. Since the audio signal of a channel is on the end of a frequency it tends to go first if it is shifted slightly. If everything checks out I would have you contact us to look into signal levels etc. Local network channels are a good example of this. Sonya Smith. The rare sound bar that's equipped with lip-sync delay will generally work in the same way. Our service is suddenlink. If you want to get involved, click one of these buttons! The sound drops on both recorded and live shows. Reconnect it to both the TV and the home theatre system. It looks like you're new here. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. Channels that utilize SAP usually transmit the dialogue in a second language (such as Spanish). It has been fixed. Single channel issues are sometimes caused by connections that are not tight or some. Thank you for posting your question on Just Answer! This should get your sound working again. 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