Depending on how old the floor is they might cut it down up to 75%. it seems like a total rip off but unfortunately we don't have any pictures with us. Thanks for your input. r/AirBnB: A place for hosts and guests to discuss Airbnb. Also, if this is an upscale house, in an upscale neighborhood, then everything can more expensive - deliveries, work people, materials, if the owner goes to upscale places to get their materials (and they're under no obligation to go to a cheaper place to fix what you broke, if they already have a relationship with an upscale dealer). Host claims damage. Here is everything you need to know to help you make the right decision! I have been really fortunate to have amazing guests from all over the world. I am sorry that you're dealing with this, as it is a really expensive lesson for some mistakes that were obviously made with carelessness, not malice. I think you simply respond by saying 'I'm sorry to hear about this, but we were very careful throughout our stay, and we do not believe we caused this damage.". Remember in airbnb's mind, asking a guest to cough up that much probably means you're never using airbnb again, so the odds are in your favor since they make money from YOU, not the host. An Airbnb host has opened several claims against me. If even one board of certain kinds of floors are damaged you would have to have professionals come in and assess if they can in-place change out the board with an identical board. No where in her manual was it mentioned that I shouldn't be using it. But the most expensive vinyl topped boards aren't more than 5/sqft, and labor for that small a space is isnt going to be more than a few thousand. Press question mark to learn the rest of the keyboard shortcuts. resolution center told me I need company letterhead to get claims for damage . A ghost. ALL THAT SAID- replacing 505 sqft of vinyl doesn't cost $9000. I had paid $460 without valid bills. Press question mark to learn the rest of the keyboard shortcuts . Posted by just now. If you're serious about Short Term Rental's then you'll understand that damage is inevitable and that it is something you need to account for. Booking a 78 day stay in puerto vallarta and this is my first time using airbnb. In my case, the host made a claim 2 days after I departed. If you think you may have caused some damage, you can dispute the cost and ask to see other quotes for the work. And dispute the damage. Will some one from the airbnb center contact me regarding this or should I be proactive and call them up? The host claimed that I broke a wear out plastic door and wooden frame bed support for 810 euro. We recently had a great trip and stay at an AirBnB in Europe. Vote. Or if you're sure you didn't cause the damage and think it's worth fighting for then politely deny doing the damage and refuse to settle. after 2 weeks she included pictures with the claim, which shows a few drops of water on floor and other picture with water left in wood. Other people have mentioned that water damage is serious business. is this the right way to do it? When I first read the title I though the first person had posted again. Host Guarantee – It’s also worth noting that if the damage caused equals an amount higher than the security deposit, you are covered by the Airbnb host guarantee for up to $1,000,000. I'm not sure how I can prove my case to the airbnb representatives. log in sign up. For reference, I'm in a major urban zone and did 1500 sqft of $7/sqft natural wood boards, installed, for like 12k. The host can't mention any active resolution center cases in their reviews. 1. If a claim is made, Airbnb will mediate and collect payment from the guest, as necessary." Things such as receipts, photographs, videos, documents and quotes to repair, for example. “I apologize, but I’m just a host! We did not have any issues except the house was extremely hot and there was no air conditioning. Airbnb has been super guest-favorable lately on resolutions and this host really fucked up if they didn't document the damage IMMEDIATELY and make a strong case. If you’re a vacation rental host in Savannah you’ll want to review regulations affecting Airbnb properties across the city. Veuer's Sam Berman has the full story. Should I be waiting for the airbnb representative to contact me? You might want to read the TOS like sec 19 and 19.3 among other sections. As to if they're being truthful, who knows? there wasn't any leak from the cooler and we made sure we wiped off the water. They are allowed to ask for any amount of money, basically. Airbnb’s Host Guarantee is a property damage protection program. I wouldn't worry about a bad review. Airbnb will want to hear your side of the story. thanks ! On Airbnb there are more than 400 amenities available for host to tag their listings. If a guest damages some property in your listing, you may file a claim with Airbnb for some portion of the security deposit, depending on the amount of the damage. She is claiming that the water spilled and ruined the planks creating water damage. the host wasn't there to see the house when we left and the fact she sent pictures only after 2 weeks bothers me. In order to process a request, you would use the Resolution Center to upload documentation of the damages (such as photos or receipts), and first request payment from your guest to cover those damages. You get to respond to it so it will be easy for you to refute whatever they say. This period starts from the date when your property experiences damage. Sorry this has happened. Your account will be locked until it’s settled up. We're currently renovating our home in Brooklyn (so we've learned quite a bit about certain types of materials doing our budget reno, and how quickly the costs can add up), and if this is an upscale home that uses premium vinyl flooring, that can cost upwards of $5/sq foot. Host claims damage. Hi, me and my friends stayed at an upscale airbnb house 2 weeks ago for the weekend. I wasn't contacted by airbnb yet. Airbnb’s Host Guarantee doesn’t provide protection for bodily injury or property damage to guests or others—a host’s legal responsibility for those may be covered under Host Protection Insurance . It's entirely possible that quite a bit of water seeped in and traveled down the seams and warped a lot of the flooring or damaged the padding under the flooring (if it was installed on padding - whatever substrate it was installed on could have potentially gotten damaged if it is water-permeable). Like, is this place in Manhattan? I refused because he refused to give me valid documentation for the bills. Guest Lesson . I was taken aback with her accusation. Twitter. I’m truly sorry this happened to you, but as I said before, water damage is extremely serious especially when you’re talking about an upscale house. I refused because he refused to give me valid documentation for the bills. https://www.reddit.com/r/AirBnB/comments/8skt9t/host_requesting_8000_in_damage_over_water_leakage/. She gets back to me saying that I shouldn't have used the air cooler and it wasn't for guest usage. This is based on having to replace four different floors in the past six years in a few different properties, of varying quality. You think you may have caused some damage, take it very seriously being... First read the title I though the first was for asking me to pay additional including!, he asked for more it works, air BNB does not collect the security deposit flooring! 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