ZSL reserves the right to change these benefits at any time and without prior notice. Centre for Elephant Care Tours: Please note buggies cannot be brought on the tour, a buggy park area will be provided at the Centre for Elephant Care. Roller skates, rollerblades, skateboards are not allowed on Zoo premises. Has used threatening, abusive or insulting words or behaviour, or in any way provokes or behaves in a manner which may provoke a breach of the peace or may disturb animals. For more details see. 790,205 were here. Adult admission tickets cannot be used as value against child memberships, or vice versa. The Zoological Society of London (ZSL) is a charity devoted to the worldwide conservation of animals and their … ZSL endeavours to ensure that all animals on the adoption scheme are on-show each day, but due to unforeseen circumstances this is not always possible. Car entry is not available for Sunset Safari, with the exception Sunset Safari VIP guests and Blue Badge holders who are entitled to one free car entry or one free carer ticket. ZSL accepts no responsibility for damage to or loss of personal property brought into Attractions. Visitors with assistance dogs will be asked to meet with the Animal Duty Manager on arrival for an on-site briefing and confirm acceptance of these and any other conditions required on that day. We want you to be happy with your purchase. Is, or appears to be, under the influence of drugs or alcohol. ZSL London Zoo is all about getting up close with the animals. Warranty as to Age and Residential Status. This website is directed to the United Kingdom and therefore certain terms and conditions may not be applicable to non United Kingdom nationals who access this website. ZSL will endeavour to notify you as soon as possible. We are only responsible for issuing e-tickets in accordance with the information you provide. We can claim up to 25p of every £1 you give us. Promotions, offers and third-party ticket sales. If you have a Concession ticket, please make sure that you also bring the necessary supporting documents e.g. You warrant that you are at least 18 years of age and possess the legal authority to enter into any transaction through this website (including instructing us to collect any payments from a payment card or billing account) and to use this website in accordance with the Terms. ZSL’s standard Terms & Conditions of entry apply, including but not limited to: ZSL reserves the right to refuse entry into, or remove from the premises, any person.This includes, but is not limited to, a person who: ZSL reserves the right to amend pricing and exhibit access entirely at its discretion and without prior warning. An adult is required to accompany participants under 16 years old. There are no luggage storage facilities with the exception of Zoo Nights ticket holders who have also booked to stay in a Gir Lion Lodge. If you need more than one carer at the same time and you consider that it would be a reasonable for us to allow more than one carer free entry, please let our Supporter Contact team know so that we can co-ordinate your request. Once purchased, neither the person nor Attraction for which an e-ticket has been purchased may be changed. Please visit www.zsl.org/london-zoo-lodge-guest-pack  to download the guest information pack. Please do not assume your experience is booked until you have received your booking confirmation email or letter, this is required for admittance on the day. In the event that a Direct Debit payment is rejected by your bank (for reasons other than a cancellation at your or your bank’s request) the membership fee will be resubmitted for collection the next month. Buggies and pushchairs are left unattended at their owner’s risk and any containers left unattended may be removed for security reasons. To prevent offensive weapons or dangerous articles being taken into the Zoo, visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched by ZSL staff. In purchasing an adoption of an animal (an “Animal Adoption”) at ZSL London Zoo and ZSL Whipsnade Zoo (each an “Attraction”) you enter into an agreement with the Zoological Society of London, registered charity number 208728 (in this section “ZSL”) on these adoption specific terms that incorporate the “Common Terms” on this website applicable to all transactions. ZSL reserves the right to refuse admission to any person not able to validate their e-ticket in the above manner. Children: must be at least 12 years old and be accompanied by an adult, no more than 2 children per adult. If we are unable to accept your order, we will inform you of this and will not charge you for membership. A Disabled Child ​is a Child with accompanying supporting documents*. We will use your donations at our discretion but within our stated charitable objects. A full refund will be made on open-ended vouchers, providing a date has not been booked and the voucher has more than three months until expiry. ZSL reserves the right to refuse admission to any person not able to validate their e-ticket in the above manner. ZSL reserves the right to decline any promotional voucher. Pregnant or nursing mothers are welcome to participate on all of our experiences, apart from any Keeper for a Day experience and all of our Meet the Animals experiences. Silver members will enjoy free access to ZSL London and Whipsnade Zoos and receive regular exclusive email updates about our Zoos, animal news, special offers and events, and updates about ZSL's latest work. For example, you will be able to exchange two adult tickets against a joint Adult membership. A Disabled Adult ​is an Adult with accompanying supporting documents*. Or if you’re uncertain of your gift recipient's plans and availability, you can get flexi ticket vouchers which are open-ended tickets valid for a single visit within 1 year. London Zoo's Splash Zone and and the Hullabazoo outdoor play area at Whipsnade remain closed. Read our full complaint policy here: ZSL Complaints Policy. If you'd prefer not to give, reply SKIP within 24 hours of receiving the free reminder text and we won't take your donation that month. If you purchase additional products from us, or participate in events or other promotions, then additional terms and conditions may apply as well as these ones. Please check the terms and conditions for other events at the time of ticket purchase. If the person who arrives does not match our records they will not be allowed admittance onto the experience. You will need to show this additional card on entry each time you bring your car on future visits. If you renew your membership with us your membership card will be updated automatically. When making a donation you may elect to have Gift Aid apply to it. ZSL will not refund tickets to anyone who has purchased a ticket under the age of 18. These are the terms and conditions on which we supply goods, services, tickets, membership, experiences and other products to you. Identifying disease threats to wildlife and understanding... Covid-19 most likely originated in a species of bat before... Free entry for one essential carer per paying disabled visitor. You are also acknowledging that gift aided tickets / membership are for members of your family or yourself. Please check voucher terms and conditions for validity. Please refer to the Zoo Nights website, the event planner and signage at exhibits for the latest full details. A Child is a person aged from 3 year to 15 years (inclusive). Any tickets sold via third-party ticket agents will not be valid. It is sometimes necessary for us to change the photographer from the one advertised. The refund may be subject to deductions if you have used your membership during the 14 days. All participants will sleep in BUGS, you will be allocated sleeping areas for the group you have booked with. Adoption does not imply ownership nor does it create any liabilities in respect of an animal. When your booking has been confirmed your tickets will be dispatched via e-mail to the e-mail address you specified. Any experiences that are purchased to be used as company benefits or incentives, competition prizes, or any other promotional or public relations activity are subject to an additional surcharge. London Pass Benefits: Skip the ticket line Access to ZSL London Zoo Normally £22.90 - Included with London Pass. On arrival at the Attraction, the following will be required in order to validate an e-ticket purchased through this website: Appropriate proof of entitlement to any discounted ticket rate claimed (such as NUS card, pension booklet, passport) for each person to be admitted under the ticket. Tickets sold Online are valid only for the date stated upon them. If you can afford to donate, join as a member or buy a flexi-ticket to visit when we open, please support us over on zsl.org # YourZoosNeedYou Each adult must also have a valid Meet the Lions ticket. ZSL reserves the right to amend, edit, modify, alter, change and update the T&Cs from time to time. Please give what you can. Capacity is limited at certain events and talks which form part of Zoo Nights. If the same species cannot be offered then we will offer an alternative species. This will be applied at the Gate. 789,718 were here. Free off-peak parking at ZSL London Zoo. If you did not choose to pay by Direct Debit we will write to you to invite you to renew your membership. Participants: The Child Entry to ZSL London Zoo is for 1 participant. Take that well deserved day off work for a cheap day out surrounded by … Book now, visit anytime in the next 12 months with flexi tickets. We advise that you completely avoid areas where you are in close proximity to fences surrounding our big cats. For more information see here, You can make free returns via our zoo shops or by post. A Senior is a person aged 65 years or more, with accompanying supporting documents*. All membership packages, other than single child membership, may be purchased with either Silver or Gold benefits. If you are running late on the day of your experience, please call your hosts on 079 1778 4522. On a Family friendly night, children aged 5 – 13 years old are welcome to attend, with an accompanying adult. Membership does not guarantee availability to ZSL events. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused, Products we're unable to cancel, refund or exchange. All children need to be aged between 7 and 11 years old. ZSL is not responsible for unauthorised use of your voucher. You will be charged £3 plus one message at your standard network rate in the first month, and £3 a month thereafter. For adults, peak tickets are valued at £31.50, whereas a Super Saver ticket on less popular days is only £23.40. Last entry is one hour prior to the advertised closing time. Children's scooters are permitted as long as they are supervised by an adult. Each application will be considered individually. Special ticket types (e.g. The participant’s name can be exchanged providing ZSL is given a minimum of seven days’ notice. If you tell us that you have changed your mind about membership within 14 days of purchasing it we will cancel your membership and give you a refund. which we can lend you on the day. This will be applied at the Gate. Flexi Tickets from £31.50 at Zsl London Zoo . Any walk-up / ‘on the gate’ only promotions have been suspended until further notice and any such vouchers already in circulation will no longer be valid. This is at ZSL’s discretion. Children: must be at least 12 years old and be accompanied by an adult, no more than 2 children per adult. If the date you’re looking for isn’t yet available, please check back later. We won't charge you for content but, as with any mobile browsing, viewing could mean you incur charges from your network provider. The word “Terms” refers to the Specific Terms together with these Common Terms. a Meet The Animals Experience within 14 days of your purchase. For every 5/6 children, we require at least 1 accompanying adult who must be over 18 years old. An Adult is a person aged from 16 to 64 years old (inclusive). Sessions are free, but must be booked in advance and are subject to availability. Please give what you can. The ZSL privacy policy explains what information ZSL collects about you and how it will be used. ZSL will require proof of any exceptional circumstance. In the event of the particular species of the Animal Adoption ceasing to be on display at the Attraction due to death or relocation to another collection, we will endeavour to find an alternative animal which will be offered for the remainder of the Animal Adoption period. We may alter the opening and closing times of the Zoos without prior notice. For the safety of all visitors and staff, daily visitor numbers at London and Whipsnade Zoos will be capped to facilitate social distancing. If you do not wish to renew your membership at the end of the 12 month your membership will be discontinued automatically. Failure to bring a print out with you may delay the admission process. Selected indoor exhibits and walkthroughs may have to remain closed to ensure adherance to social distancing rules. If you have a TICKET BOOKED during the forthcoming closure (Nov 5 – Dec 2) we will contact you before Thursday to reassure you we will be swapping your ticket for a flexi-ticket that can be used anytime for a full year once we re-open. Additionally, dogs are not permitted in the temple clearing/”360” viewing areas in Land of the Lions. If you purchase a Whipsnade Zoo car pass you will be issued with a separate car entry card which you can collect on your next visit. INTERNATIONAL conservation charity ZSL, an Official Partner Charity of UK Charity Week, perhaps most known for its two UK zoos, ZSL London and ZSL Whipsnade Zoo, has faced one of the toughest years in its almost-200-year history, but thanks to innovation, dedication and incredible support from the British public, the charity is still working tirelessly […] Getting there. For a full refund an exceptional circumstance is illness/injury, or bereavement. Zoo animals and dogs can react to each other, so we ask that if you notice any behaviour changes or interactions, please move on to another exhibit. We are SO thankful to our supporters, but we still need help. ZSL reserves the right to change the price of animal adoptions at any time, and the difference in price will not be refunded. Please arrive at the Meeting Point 10 minutes before your tour begins. As part of your ticket, you can add an optional 10% donation which helps us continue our conservation work in the UK & abroad. The Zoo offers all customers the ability to buy a flexi ticket which means that you are … If you can afford to donate, join as a member or buy a flexi-ticket to visit when we open, please support us over on zsl.org # YourZoosNeedYou … - Has behaved in a manner which, in the opinion of ZSL, has, or is likely to, adversely affect the animals at the Attraction or the safety or enjoyment of other visitors.- Has used threatening, abusive or insulting words or behaviour, or in any way provokes or behaves in a manner which may provoke a breach of the peace or may disturb animals.- Is, or appears to be, under the influence of drugs or alcohol. Additional Terms and Conditions may apply to Promotions and Offers bought or arranged through a Third-party. We’re delighted to welcome you back through our doors to our safe outdoor spaces to see our incredible animals. Once a date has been changed due to exceptional circumstances, we are unable to reschedule it again for any reason. Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase or in the case on purchase made within our zoo shops, we will refund the credit or debit card as supplied on the completed returns form. Book your time slot below. As part of the requirements to re-open our zoos to the public and maintain rules on social distancing, for the time being you will need to pre-book a slot to visit during peak periods. Failure to bring a print out with you may delay the admission process. Fast track entry to ZSL London Zoo (when social distancing restrictions allow). Cookies mean that the ZSL website will remember you for a particular purpose and for a particular length of time. The fast track gate is open on weekends between 10am and 2pm during peak season. Upgrades and individual child or additional adult tickets can be added or refunded up to 2 weeks before the party date, at which point no change can be made to the booking or refunds given except due to exceptional circumstances. Treat the animal lover in your life to an adoption gift... View our safety guidelines before your visit here. Alcohol will only be sold to those over 18 years old with a valid proof of ID and ZSL reserve the right to refuse sales. For various reasons, including animal welfare, certain animals may be off show to the public without prior notice. It is the participant’s responsibility to ensure that they bring their camera and all other necessary equipment with them on the day. Each Animal Adoption includes the benefits as stated on the Animal Adoption web page at the time of making your purchase only. A printed version of the Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. 790,362 were here. Buy tickets to ZSL London Zoo online. ZSL reserves the right to amend pricing and opening times entirely at its discretion and without prior warning. Zoo Nights tickets are only valid for the date and Zoo detailed on the tickets. Children under 3 years FREE. These Terms and Conditions ("Ts&Cs") shall govern the purchase of Goods and/or Services by ZSL and may only be varied with the written agreement of ZSL. Adults aged 65 and over, students in full time education, and people with disabilities are eligible for concessionary membership. In the event that we have to cancel the event due to force majeure, ZSL will seek to find a reasonable alternative date for the event or refund tickets. We may charge you a £5 fee to reprint your card. You will be subject to the policies and Terms in force at the time that you use the website and or you enter into any transaction with ZSL, unless any change to those policies or these Terms is required to be made by law or government authority (in which case it will apply to orders previously placed by you). Please see ‘ Coronavirus changes’ section below for information on redemption of flexi tickets while we operate to covid-19 secure standards. Examples of such exceptional circumstances include: We will only use your personal information as set out in our Privacy Policy. If you'd like to talk to us about giving through your mobile, please call on 03306600425. All refunds are made to the card that the experience was purchased with. ZSL London Zoo is all about getting up close with the animals. Read our full terms and conditions for good and services here. One important reason why we may call is to talk to you about the government's Gift Aid scheme, which allows us to reclaim the tax you have already paid on your gifts and make them worth 25% more, at no cost to you. Once a date has been booked for Keeper for a Day (adult and Junior), Photography workshops, London Zoo Lodges and Lookout Lodge, a full refund or date change will be made as long as it is a minimum of 2 months before the date of the experience. ZSL is registered with the Fundraising Regulator and acts at all times in accordance with the code of Fundraising Practice. You may visit the Zoos during usual opening times. If any of these Terms are deemed invalid, void, or for any reason unenforceable, that term will be deemed severable and will not affect the validity and enforceability of any remaining term and the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. website and at the gate). In this instance only, ZSL will process a full refund (Meet the animal experiences) or extend the voucher (Keeper for a day) at no charge until 6 months after the date of the birth. It is the Supplier’s sole responsibility to ensure that it has read and understood the T&Cs, as may be amended from time to time. If you have decided that text giving is no longer a suitable way to donate to ZSL, visit our donations page, to find out how you can support ZSL in other ways. ZSL London Zoo is all about getting up close with the animals. As part of the requirements to re-open our Zoos to the public and maintain rules on social distancing, for the time being you will need to pre-book a slot to visit. ZSL Members, Fellows, and Patrons are required to book a free-of-charge Member/Fellow/Patron ticket, and bring this along with their Membership / Fellowship / Patron card to gain entry to the zoo. ZSL reserves the right to change or cancel any dates on any of the above experiences for reasons such as the minimum number of participants has not been reached, extreme bad weather, staff shortages, animal welfare issues or force majeure. Each member within the group will be issued with their own card which they must bring with them at each visit. Other than liability for death or personal injury resulting from ZSL’s negligence, ZSL, its employees and or agents shall not be liable for any loss or damage, direct or indirect, howsoever arising out of or in connection with ZSL’s relationship with you to the extent permitted by law. (Please note: Guests are welcome to spend the day of departure at either ZSL Whipsnade Zoo or ZSL London Zoo). In the event that the above exclusion of liability is not effective, ZSL’s maximum aggregate liability (save in respect of death or personal injury resulting from ZSL’s negligence) shall be the amount paid by the claimant to ZSL in respect of the transaction out of which the claim against ZSL arose. In this case, you would not be entitled to any refund where we have fully performed the services. Our charity number is 208728 and our company registration number is RC000749. We will always contact you before we take a Direct Debit payment, to ask whether you wish to renew your Membership and to remind you that your payment is due. Pre-booking is essential. After this time, only exceptional circumstances will be considered for date changes, extensions or refunds. 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