Communicate directly with your host. At that point, you’ll have those additional ways of contacting them, along with sending them a message through the message thread, and using the Airbnb app to call them.. Here's how to resolve common issues, plus the answer to whether Airbnb has a refund policy for bad experiences. If its a bad review just suggest it was a failure for both of you to communicate. If it becomes necessary to communicate … Airbnb refund policies favor the host in many ways, and the company requires guests to first address issues directly with their host before the company will step into the situation. You can inquire about a specific amenity or service before booking, and in some cases, you’ll need to provide details on guests or sign a separate rental agreement after booking. Airbnb ended up siding with the host saying there was nothing more they could do for us because the host would t give any money back other than the $200 cleaning fee. If you want to contact a host before booking a reservation, send them a message on Airbnb. Once your reservation is confirmed, you can message or call the host to communicate … Once you have a confirmed reservation, you’ll find the host’s email and phone number in the message thread for your trip. I paid $800 for this place we never even stayed at and they did not a single thing to help get my money back. Here is what you should do: Communicate only necessary information to the guest in an effective manner and timely. I've got one guy who: left a puddle of urine in the bathroom, was up at 4am cooking sausages, made racist remarks, his room was filthy with stench, and half way through I went in and vacuumed, mopped, made the bed, hung up … These are the major friction points that need to be solved in order to manage Airbnb remotely in an effective way.. Luckily, with the help of a few airbnb host tools, apps & some solid systems they can all be solved, and, it doesn't need to cost you a fortune in the process.. Streamline Communication . ! Airbnb is successful because it’s built a loyal and global online community that’s comprises trav­elers and hosts. As you gain more cleaning jobs and experience, you will have to communicate frequently with Airbnb hosts. I will NEVER use Airbnb to book another trip again! Airbnb problems shouldn't ruin your trip. Do not treat the guest like a child and repeat yourself unnecessarily; Do not create lengthily ‘do not do’ lists . After finding the most effective method for you to communicate best, make sure you maintain consistency. As a longtime Airbnb host, I've seen guests do it all. Communication: Airbnb allows you to quickly and easily communicate with the host directly through the platform. 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